30-Day Refund Guarantee for Hassle-Free Shopping!

30-Day Return Guarantee for Exclusive Designer Clothing

Refund Policy: Ensuring Your Satisfaction

At DipaliZ, we strive to make your shopping experience delightful. To uphold our commitment to your satisfaction, we've outlined our 30-day return policy. You have a window of 30 days from the date of receiving your item to request a return.

For a return to be eligible, the item must be in its original condition – unworn or unused, with tags, and in the original packaging. Kindly retain the receipt or proof of purchase for verification purposes.

Initiating a return is a straightforward process; simply contact us at support@dipaliz.com. Upon acceptance of your return request, we'll provide a return shipping label and comprehensive instructions on where and how to send the package. Please note that items sent back without prior authorization will not be accepted.

Should you have any questions regarding the return process, our customer support team is at your disposal. Reach out to us at support@dipaliz.com for prompt assistance.

Damages and Issues:

We urge you to inspect your order upon reception. If you identify any defects, damages, or receive the wrong item, please contact us immediately. This enables us to assess the issue promptly and rectify it to your satisfaction.

Exceptions/Non-Returnable Items:

Certain items, such as custom products (special orders or personalized items), are non-returnable. If you have concerns or queries about a specific item, please reach out to us for clarification.

Unfortunately, we are unable to accept returns for sale items or gift cards.

Exchanges:

For a swift exchange process, return the item you have, and upon acceptance of the return, make a separate purchase for the desired item. This ensures you promptly receive the product you want.

Refunds:

Once we receive and inspect your return, we'll notify you of the refund status. If approved, the refund will be processed automatically to your original payment method. Keep in mind that the processing and posting of the refund by your bank or credit card company may take some time.

Thank you for choosing DipaliZ.