Shipping policy

Shipping & Delivery Policy

Last updated October 23, 2026

This Shipping & Delivery Policy is part of our Terms of Service and should be read alongside our Terms of Service.

Please carefully review this policy when purchasing our products. It applies to any order you place with us.

What are my shipping and delivery options?

Order processing

Orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a separate notification when your order has shipped.

Processing may take longer during high-volume periods. Postal service delays may also affect delivery.

Shipping fees

Shipping rates are calculated at checkout based on your destination and the items ordered. Rates and available services vary by product and destination. Any available expedited service may carry additional charges.

All delivery dates and timeframes are estimates, not guarantees.

Do you ship internationally?

Not yet. We currently ship only to addresses within the United States. International shipping is coming soon.

How do I check the status of my order?

When your order has shipped, you will receive an email notification with a tracking number. Please allow 48 hours for tracking information to become available.

Use the tracking link in your shipping confirmation email to check delivery progress. You can also sign in to your account to review your orders.

What happens if my order is delayed?

If you haven't received your order within 5 days of your shipping confirmation email, please contact support@dipaliz.com with your name and order number. We will investigate and provide an updated delivery estimate when available. This contact window is not a guaranteed delivery timeframe.

Questions about returns?

We accept returns up to 30 days after delivery if the item is unused and in its original condition. We will refund the full order amount minus return shipping costs.

If your order arrives damaged, please email support@dipaliz.com as soon as possible with your order number and a photo of the item's condition. We address these cases individually and will work toward a satisfactory solution.

For full details, see our Return Policy.