FAQ

FAQ - Frequently Asked Questions


1. How much is domestic shipping?
- Domestic shipping costs are calculated at the checkout based on your location and the shipping method you choose.

2. How much is shipping everywhere else?
- Currently, we only provide shipping within the U.S.A. We do not offer international shipping at the moment.

3. I haven’t received my order yet. What should I do?
- If you are in the USA and it has been more than 10 business days since your order, or if you are overseas and it has been over 25 business days, please reach out to us. Kindly provide your name and order number, and we'll investigate the status of your order. We appreciate your patience and will work to resolve any issues promptly.

4. What is your return policy?
- We have a customer-friendly 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, contact us at support@dipaliz.com. Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

5. What if I want to buy a product in bulk?
- For bulk purchases, please get in touch with us at support@dipaliz.com. We'll be happy to provide you with a quote and assist with your bulk order requirements.

6. What's your Privacy Policy?
- At DipaliZ, we prioritize your privacy. All physical address and email information are kept confidential and are never sold to third parties. Marketing communications are sent only to customers who opt-in via the checkout system or newsletter form on the website. For any privacy-related queries, please contact us at support@dipaliz.com. Your trust is important to us, and we are committed to safeguarding your information.

 

For Additional Inquiries : Contact Us

If you have any further questions or if your specific inquiry is not covered in our FAQ section, please don't hesitate to reach out to us. We value your interest and are here to provide you with the assistance you need. Feel free to contact our  support team and fill out the Contact Us form, and we'll be happy to address any additional queries you may have. Your satisfaction is our priority, and we look forward to assisting you further.

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