DipaliZ Return Policy — Returns, Refunds & Damaged Items
RETURN POLICY
Last updated September 21, 2025
Because every DipaliZ product is made to order specifically for you, we take great care in manufacturing each item. Here is everything you need to know about returns, refunds, and damaged orders.
Can I return my order?
To be eligible for a return, items must be unused, unworn, with tags attached, and in their original packaging. Returns are accepted within 30 days of delivery.
What if my item is defective or incorrect?
If you receive a defective product or manufacturing error, DipaliZ will provide a free replacement or full refund. Contact us within 30 days of receiving your order at support@dipaliz.com with your order number and clear, well-lit photos showing the issue.
What if my package is lost?
For lost packages, all claims must be submitted no later than 30 days after the estimated delivery date. Claims resulting from our error are covered at our expense.
What if my order arrives damaged?
Inspect your order upon arrival and contact us immediately at support@dipaliz.com if it is defective, damaged, or incorrect. Prompt reporting allows us to resolve the issue as quickly as possible.
How do I start a return?
Two options:
- Self-Serve Returns — For fulfilled or partially fulfilled orders. Log in to your account, enter your email, and use the six-digit verification code to submit a return request. Note: Self-Serve Returns do not support exchanges.
- Contact Customer Service — Email support@dipaliz.com. We will provide the return address after reviewing your request. Items returned without prior approval will not be accepted.
Do you offer exchanges?
Exchanges are not supported through Self-Serve Returns. The best way to get a different item is to return the original and place a new order.
Can I cancel my order?
No. Because every DipaliZ product goes into production immediately after your order is placed, we are unable to cancel orders once confirmed. Please double-check your size, color, and shipping details before completing your purchase.
How long do refunds take?
Once your return is received and inspected, we will notify you of approval. Approved refunds are processed to your original payment method within 10 business days. If more than 15 business days have passed since your refund was approved, contact us at support@dipaliz.com.
How do I contact DipaliZ about a return?
Email us at support@dipaliz.com. We aim to respond within one business day.
