What sizes do you offer?

We offer a wide range of sizes to ensure everyone can find their perfect fit! Our standard sizes include XS, S, M, L, XL, and XXL. For some products, we also offer extended sizes. You can check the size chart on each product page for specific measurements and ensure you choose the right size for you. 😊

What if I want to buy a product in bulk?

For bulk purchases, please get in touch with us at support@dipaliz.com. We'll be happy to provide you with a quote and assist with your bulk order requirements.

How much is domestic shipping?

Domestic shipping costs are calculated at the checkout based on your location and the shipping method you choose.

How long does shipping take?

Shipping times can vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and standard shipping takes 5-7 business days. For more specific details, please refer to our Shipping Policy page or contact our customer service team. 🚚📦

Do you offer international shipping?

At this time, we do not offer international shipping. We are always looking for ways to improve and expand our services, so please stay tuned for updates. If you have any other questions or need assistance, our customer service team is here to help! 😊

How can I track my order?

Once your order is placed, you will receive a confirmation email containing your tracking number. You can use this number on our website's "Track My Order" page in the Menu under ABOUT, to monitor your shipment's progress. If you have any trouble, our customer service team is always here to help! 🚚📦

Can I get a discount on my first purchase?

Yes, absolutely! You can enjoy a 5% discount on your first purchase with DipaliZ. It's our way of saying welcome and thank you for choosing us. 😊

I haven’t received my order yet. What should I do?

If you are in the USA and it has been more than 10 business days since your order, please reach out to us. Kindly provide your name and order number, and we'll investigate the status of your order. We appreciate your patience and will work to resolve any issues promptly.

What is your return policy?

We have a customer-friendly 30-day return policy . You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, click here to initiate a self serve return or contact us at support@dipaliz.com . Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

What's your Privacy Policy?

At DipaliZ, we prioritize your privacy. All physical address and email information are kept confidential and are never sold to third parties. Marketing communications are sent only to customers who opt-in via the checkout system or newsletter form on the website. For any privacy-related queries, please contact us at support@dipaliz.com . Your trust is important to us, and we are committed to safeguarding your information.

How do I know if an item is in stock?

You can easily check if an item is in stock by visiting the product page on our website. If the item is available, you'll see options for sizes, colors, and quantity. If an item is out of stock, it will be indicated on the page, and you may have the option to sign up for restock notifications. For any further inquiries, our customer service team is always here to help! 😊

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can use major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For more details, you can always contact our customer service team. 😊

Can I customize my order?

At this time, we don't offer customization options for our products. However, we're always looking to expand and improve our offerings, so stay tuned for updates! If you have any other questions or need assistance, our customer service team is here to help. 😊

Are your products eco-friendly?

Yes, we're committed to sustainability and many of our products are eco-friendly. We strive to use materials and processes that have a lower impact on the environment. You can find more details about our sustainable practices on our product pages or our Sustainability Commitment page. If you have any more questions, our customer service team is always here to help! 😊

For Additional Inquiries : Contact Us

If you have any further questions or if your specific inquiry is not covered in our FAQ section, please don't hesitate to reach out to us. We value your interest and are here to provide you with the assistance you need. Feel free to contact our support team and fill out the Contact Us form, and we'll be happy to address any additional queries you may have.

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