Soy Diya Candles - Premium Festive Diwali Magic - DipaliZ

Domestic shipping costs are calculated at the checkout based on your location and the shipping method you choose.

Shipping times can vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and standard shipping takes 5-7 business days. For more specific details, please refer to our Shipping Policy page or contact our customer service team. 🚚📦

At this time, we do not offer international shipping. We are always looking for ways to improve and expand our services, so please stay tuned for updates. If you have any other questions or need assistance, our customer service team is here to help! 😊

For bulk purchases, please get in touch with us at support@dipaliz.com. We'll be happy to provide you with a quote and assist with your bulk order requirements.

Once your order is placed, you will receive a confirmation email containing your tracking number. You can use this number on our website's "Track My Order" page in the Menu under ABOUT, to monitor your shipment's progress. If you have any trouble, our customer service team is always here to help! 🚚📦

We have a customer-friendly 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, click here to initiate a self serve return or contact us at support@dipaliz.com. Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

At DipaliZ, we prioritize your privacy. All physical address and email information are kept confidential and are never sold to third parties. Marketing communications are sent only to customers who opt-in via the checkout system or newsletter form on the website. For any privacy-related queries, please contact us at support@dipaliz.com. Your trust is important to us, and we are committed to safeguarding your information.

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can use major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For more details, you can always contact our customer service team. 😊

At this time, we don't offer customization options for our products. However, we're always looking to expand and improve our offerings, so stay tuned for updates! If you have any other questions or need assistance, our customer service team is here to help. 😊

Yes, we're committed to sustainability and many of our products are eco-friendly. We strive to use materials and processes that have a lower impact on the environment. You can find more details about our sustainable practices on our product pages or our Sustainability Commitment page. If you have any more questions, our customer service team is always here to help! 😊

If you have any further questions or if your specific inquiry is not covered in our FAQ section, please don't hesitate to reach out to us. We value your interest and are here to provide you with the assistance you need. Feel free to contact our  support team and fill out the Contact Us form, and we'll be happy to address any additional queries you may have.