Easy 30-Day Return Policy and Process
Dipaliz Return Policy: Order Returns and Cancellations
You can return any goods you purchase in accordance with our return policy. Because our products are unique and produced only after an order is placed, we take great care in manufacturing your order.
In the event of a defective product or manufacturing error, we offer a free replacement or refund if you contact us within 30 days of receiving the product and provide photo evidence of the issue.
For lost packages, all claims must be submitted no later than 30 days after the estimated delivery date. Claims due to our error will be covered at our expense.
Return Conditions
To be eligible for a return, the item must be in its original condition—unworn or unused, with tags, and in its original packaging.
Return Methods
1. Self-Serve Returns: This is for orders that are fulfilled or partially fulfilled. Click the link, enter your email, and you'll receive a six-digit verification code to access your account and submit a return request. Note that Self-Serve Returns do not support exchanges.
2. Contact Customer Service: You can also email us at support@dipaliz.com. We will provide the return address after you contact us. Be sure to send clear, well-lit photos showing the problem to help us determine the best solution.
If your return is accepted, we will send you instructions on how to send back your package. Items returned without prior approval will not be accepted.
Damages and Issues
Inspect your order upon arrival, and contact us immediately if it is defective, damaged, or incorrect. This allows us to address the issue promptly.
Exchanges
The best way to get what you want is to return the original item and then place a new order for the replacement. Exchanges are not supported through Self-Serve Returns.
Order Cancellation
You may be able to cancel your order if it has not yet gone into production. Production can start shortly after you place the order, so timing is critical.
We reserve the right to cancel your order at any time for reasons such as:
- Goods availability
- Errors in your order
- Suspected fraud or unauthorized transactions
Refunds
We will notify you once we’ve received and inspected your return. If approved, you will be refunded to your original payment method within 10 business days. Remember, banks and credit card companies may take some time to process refunds. If more than 15 business days have passed since your return was approved, contact us at support@dipaliz.com.
Fast & Eco-Friendly Shipping Policy at Dipaliz
Expedited and Environmentally-Friendly Shipping Policy
Welcome to our Lightning-Fast Shipping Policy! At DipaliZ, we are dedicated to providing you with a seamless and eco-conscious shipping experience. Our policy is expertly crafted to ensure swift order processing while also being mindful of our planet.
Shipping Options
Rapid Delivery
Get ready for the speediest delivery ever! All orders are processed within 2 to 4 business days after receiving your order confirmation email. Once your order sets sail, you will be promptly notified so you can eagerly track its journey to your doorstep.
Shipping Fees
Domestic shipping fees will be calculated at checkout. If you desire expedited shipping through another carrier, additional charges may apply. Please bear in mind that the delivery times provided are estimates and are subject to factors beyond our control.
Check Your Order Status
Once your order ships, an email with a tracking number will be sent for you to monitor its progress. Allow 48 hours for the tracking information to become available so you can stay updated on your order's whereabouts.
International Delivery
At the moment, we do not offer international shipping. Nevertheless, we are consistently exploring new opportunities to expand our reach and bring our exclusive, one-of-a-kind designer clothing to customers worldwide.
Delayed Orders?
If your order experiences delays and hasn't reached you within 5 days of receiving your shipping confirmation, don't fret! Reach out to us at support@dipaliz.com with your name and order number. We'll promptly investigate the issue and provide you with a revised estimated delivery date.
Returns & Refunds
We happily accept returns within 30 days of delivery for unused items in their original condition. Return shipping costs will be deducted from your refund amount. In the event of damaged items upon arrival, simply contact us at support@dipaliz.com with your order number and a photo for immediate assistance.
For additional details on returns, please review our Return Policy here.
Contact Us
If you have any inquiries or feedback regarding our Shipping Policy, feel free to reach out to us at support@dipaliz.com.
Let customers speak for us
I took a chance on a vendor unfamiliar to me and I'm happy I did. These shoes have a unique style simply unlike anything else I could find. They look just as cool and distinctive in real life as they do in the picture.
They fit well and don't slide at the heel. As I have wide feet, I notice when shoes are a little narrower than usual, and I would advise people on the borderline to consider picking the next larger size for this particular shoe. Also, the fine lines in my shoes were very pale blue, not pure white. I'm happy with that but the picture didn't make that clear.
I always wanted a sloth Tshirt for my cozy days. And now I have one! There’s so much variety on this shop that I always find something i’m interested in!
The yellow and grey circles Comforter is stylish and cozy addition to any bedroom. Its striking design adds a modern touch to the decor. Despite it's light feel it provides ample warmth and comfort. Plus it's durable construction means it maintains its shape and color even after multiple washes. Its a must have for anyone seeking style and comfort.
Absolutely impressed! This item surpassed my expectations. It maintained cold water for days in summer heat, looks stylish, fits perfectly in cup holders, and endured being tossed around without a scratch or dent. Highly recommend!!
Just received my Polyester Pastel Floral Pullover Hoodie from DipaliZ, and I'm in love! The print is light-toned, the fabric is cozy, and the fit is perfect. A stylish addition to my wardrobe! Highly recommend. 🌸👚 #DipaliZFashion #HoodieLove
I am absolutely thrilled with my purchase of the DipaliZ Wall Calendar! This calendar is a true gem, and I couldn't be happier. Every month brings a new visual delight, making it not just a practical tool but also a decorative piece for my home. The quality of the paper is fantastic, adding a luxurious touch to each page. The DipaliZ Wall Calendar is a must-have for anyone seeking a perfect blend of functionality and aesthetics. I highly recommend it – an absolute five-star product!
I recently bought the An Astronaut Riding a Bicycle on the Moon Sweatshirt from DipaliZ for my son and I'm thrilled with it! It's unique, eye-catching, and made of high-quality materials for comfort and durability. The design is charming and whimsical, sparking conversations wherever I go. The print is vibrant and holds up well through washes. The sweatshirt itself is cozy, well-made, and true to size, with impeccable stitching. I highly recommend this Astronaut Sweatshirt for anyone seeking fun and creativity in their wardrobe. It's a fantastic blend of artistry, comfort, and quality craftsmanship. Kudos to DipaliZ for such a great product!
