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Black Ceramic Mug 11oz High Quality Sublimation Print - DipaliZ

Q: What is your return policy?

We have a customer-friendly 30-day return policy . You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, click here to initiate a self serve return or contact us at support@dipaliz.com . Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

Sale price $8.55

Shipping calculated at checkout

Size

11oz

15oz

In stock

Shipping Policy

SHIPPING & DELIVERY POLICY

Last updated February 28, 2025

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://dipaliz.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping time

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

There might be delays due to a high volume of orders or postal service problems that are outside of your control.

Shipping Fees

Domestic shipping will be calculated at checkout. If a customer wishes to expedite shipping through another carrier and or service, additional charges will apply.

All times and dates given for delivery of the products are given in good faith but are estimates only.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

DO YOU DELIVER INTERNATIONALLY?

Currently, we do not offer international shipping.

WHAT HAPPENS IF MY ORDER IS DELAYED?

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at support@dipaliz.com with your name and order number, and we will look into it for you and let you know as soon as possible and will advise you of a revised estimated date for delivery.

QUESTIONS ABOUT RETURNS?

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at support@dipaliz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have questions about returns, please review our Return Policy. https://dipaliz.com/pages/return-policy

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: support@dipaliz.com

Return Policy

DipaliZ Return Policy: Order Returns and Cancellations

You can return any goods you purchase in accordance with our return policy. Because our products are unique and produced only after an order is placed, we take great care in manufacturing your order.

In the event of a defective product or manufacturing error, we offer a free replacement or refund if you contact us within 30 days of receiving the product and provide photo evidence of the issue.

For lost packages, all claims must be submitted no later than 30 days after the estimated delivery date. Claims due to our error will be covered at our expense.

Return Conditions

To be eligible for a return, the item must be in its original condition—unworn or unused, with tags, and in its original packaging.

Return Methods

1. Self-Serve Returns: This is for orders that are fulfilled or partially fulfilled. Click the link, enter your email, and you'll receive a six-digit verification code to access your account and submit a return request. Note that Self-Serve Returns do not support exchanges.

2. Contact Customer Service: You can also email us at support@dipaliz.com. We will provide the return address after you contact us. Be sure to send clear, well-lit photos showing the problem to help us determine the best solution.

If your return is accepted, we will send you instructions on how to send back your package. Items returned without prior approval will not be accepted.

Damages and Issues

Inspect your order upon arrival, and contact us immediately if it is defective, damaged, or incorrect. This allows us to address the issue promptly.

Exchanges

The best way to get what you want is to return the original item and then place a new order for the replacement. Exchanges are not supported through Self-Serve Returns.

Order Cancellation

You may be able to cancel your order if it has not yet gone into production. Production can start shortly after you place the order, so timing is critical.

We reserve the right to cancel your order at any time for reasons such as:

Goods availability
Errors in your order
Suspected fraud or unauthorized transactions

Refunds

We will notify you once we’ve received and inspected your return. If approved, you will be refunded to your original payment method within 10 business days. Remember, banks and credit card companies may take some time to process refunds. If more than 15 business days have passed since your return was approved, contact us at support@dipaliz.com.

Shop with confidence

Fast shipping
Easy exchanges
Trusted reviews
Eco materials

Frequently asked questions

How much is domestic shipping?

Domestic shipping costs are calculated at the checkout based on your location and the shipping method you choose.

How long does shipping take?

Shipping times can vary based on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days and standard shipping takes 5-7 business days. For more specific details, please refer to our Shipping Policy page or contact our customer service team. 🚚📦

Do you offer international shipping?

At this time, we do not offer international shipping. We are always looking for ways to improve and expand our services, so please stay tuned for updates. If you have any other questions or need assistance, our customer service team is here to help! 😊

What if I want to buy a product in bulk?

For bulk purchases, please get in touch with us at support@dipaliz.com. We'll be happy to provide you with a quote and assist with your bulk order requirements.

How can I track my order?

Once your order is placed, you will receive a confirmation email containing your tracking number. You can use this number on our website's "Track My Order" page in the Menu under ABOUT, to monitor your shipment's progress. If you have any trouble, our customer service team is always here to help! 🚚📦

What is your return policy?

We have a customer-friendly 30-day return policy. You can request a return within 30 days of receiving your item, provided it is in the original condition, unworn or unused, with tags, and in its original packaging. To initiate a return, click here to initiate a self serve return or contact us at support@dipaliz.com. Once your return is accepted, we will provide a return shipping label and instructions. Items returned without prior approval will not be accepted. For more details, feel free to reach out with any return-related questions.

What's your Privacy Policy?

At DipaliZ, we prioritize your privacy. All physical address and email information are kept confidential and are never sold to third parties. Marketing communications are sent only to customers who opt-in via the checkout system or newsletter form on the website. For any privacy-related queries, please contact us at support@dipaliz.com. Your trust is important to us, and we are committed to safeguarding your information.

What payment methods do you accept?

We accept a variety of payment methods to make your shopping experience as convenient as possible. You can use major credit cards (Visa, Mastercard, American Express), debit cards, and PayPal. For more details, you can always contact our customer service team. 😊

Can I customize my order?

At this time, we don't offer customization options for our products. However, we're always looking to expand and improve our offerings, so stay tuned for updates! If you have any other questions or need assistance, our customer service team is here to help. 😊

Are your products eco-friendly?

Yes, we're committed to sustainability and many of our products are eco-friendly. We strive to use materials and processes that have a lower impact on the environment. You can find more details about our sustainable practices on our product pages or our Sustainability Commitment page. If you have any more questions, our customer service team is always here to help! 😊

For Additional Inquiries : Contact Us

If you have any further questions or if your specific inquiry is not covered in our FAQ section, please don't hesitate to reach out to us. We value your interest and are here to provide you with the assistance you need. Feel free to contact our support team and fill out the Contact Us form, and we'll be happy to address any additional queries you may have.

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Black Ceramic Mug 11oz High Quality Sublimation Print - DipaliZ