Shipping Policy

SHIPPING POLICY & DELIVERY POLICY

Last updated February 28, 2023

This Shipping & Delivery Policy is part of our Terms of Service ("Terms") and should be therefore read alongside our main Terms: https://dipaliz.com/policies/terms-of-service.

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping time

All orders are processed within 2 to 4 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

There might be delays due to a high volume of orders or postal service problems that are outside of your control.

Shipping Fees


Domestic shipping will be calculated at checkout. If a customer wishes to expedite shipping through another carrier and or service, additional charges will apply.

All times and dates given for delivery of the products are given in good faith but are estimates only.

HOW DO I CHECK THE STATUS OF MY ORDER?

When your order has shipped, you will receive an email notification from us, which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

DO YOU DELIVER INTERNATIONALLY?

Currently, we do not offer international shipping.

 

WHAT HAPPENS IF MY ORDER IS DELAYED?

If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at  support@dipaliz.com with your name and order number, and we will look into it for you and let you know as soon as possible and will advise you of a revised estimated date for delivery.

 

QUESTIONS ABOUT RETURNS?

We accept returns up to 30 days after delivery if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at  support@dipaliz.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have questions about returns, please review our Return Policy: https://dipaliz.com/policies/refund-policy.

 

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Email: support@dipaliz.com

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